Privacy Policy – Caregiver Station Ltd

1. Introduction

Caregiver Station Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to service users, family members, employees, job applicants, and website users.

2. What Information We Collect

We may collect and process the following personal data:

Personal details (name, date of birth, address, contact details)
Next of kin and emergency contact details
Health and social care information relevant to care delivery
Service records and care plans
Staff recruitment and employment information
Financial or billing information where applicable
Website usage data (cookies and analytics)

3. How We Use Your Information

We use personal data to:

Provide safe and effective domiciliary care services
Assess care needs and develop care plans
Manage staffing, recruitment, and employment processes
Communicate with service users, families, and professionals
Meet legal, safeguarding, and regulatory obligations
Improve our services and maintain quality standards
Process payments and manage accounts (where applicable)

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Provision of health and social care services
Compliance with legal obligations
Legitimate interests (such as service improvement and administration)
Consent, where required (e.g. marketing communications)

5. Data Sharing

We may share personal data with:

Healthcare professionals (GPs, nurses, hospitals)
Local authorities and commissioning bodies
Regulatory bodies such as the Care Quality Commission
Payroll providers, IT systems, and secure cloud storage providers
Other organisations where required by law or safeguarding concerns
All third parties are required to process data securely and in compliance with UK data protection law.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Data may be stored electronically in secure systems or physically in locked storage, with access restricted to authorised personnel only.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and safeguarding requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Complaints

If you have concerns about how we handle your data, you can contact us directly at:

Email: info@caregiverstation.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

Last updated: 14/05/2026